We know that it can be difficult to choose the correct product or shade when ordering beauty products online. While we always recommend taking our Makeup and Skincare Quiz or visiting your local authorized Glo Skin Beauty retailer for a professional consultation, we also want your experience with our products to be the best it can be. For that reason, we accept the exchange of any Glo Skin Beauty products within 15 days of the original purchase accompanied by the original invoice for account credit.
For unopened, unused products, we will accept returns within 30 days of the original purchase, accompanied by the original invoice.
To return a product or exchange one for account credit, call us at 1-800-232-0398 or e-mail [email protected]. A customer service representative will be happy to walk you through the process. A return can be made for account credit unless a request for a credit to the original form of payment is previously requested and approved.
When shipping returns or exchanges back to Glo, please ship products in the box they were originally sent to you in or in a similar box. Please do not ship our products in a padded envelope. This does not keep products safe from damage.
Please note: original shipping and handling fees will not be refunded on returns and exchanges. For returns, you may be responsible for the cost of shipping products back to Glo Skin Beauty. This information applies to consumer orders only. For professional returns, call 1-800-232-0398.